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Customer Service

Customer Support

Job ID: #

10107

USA - Remote

Are you passionate about delivering exceptional customer service and building meaningful relationships? At Mozio, we’re looking for a dedicated Customer Success Expert to ensure our customers, service providers, and partners experience the highest level of support.

In this role, you’ll be the go-to person for handling customer inquiries via phone and email, resolving issues efficiently, and exceeding expectations at every turn. Your mission will be to make every customer feel like part of the Mozio family, always delivering service with a smile.


What We’re Looking For:


Excellent communication skills in English (B2 level or higher). A minimum of 2 years of customer support experience. Proficiency in an additional language (Spanish, French, Italian, German, Chinese, or Portuguese) is a big plus!


What We Offer:

  • A 100% remote position – work from anywhere in the world!

  • A competitive salary in USD.

  • Flexible working arrangements as a contractor.

  • Opportunities for growth and career advancement in a fast-growing company.

Job Details:


Full-time: 5 days a week (including weekends), 8 hours per day. You’ll need a reliable laptop, smartphone, high-speed internet, and a backup plan for both.

At Mozio, we believe in empowering our team to succeed and offering a supportive work environment. If you’re ready to take on a new challenge and meet our tech requirements, we’d love to hear from you!

Submit your application today – we look forward to getting to know you!

Requirements

  • Excellent communication skills in English AND 2nd language (French OR Spanish) at an Upper intermediate (B2) level or above

  • At least 2 years of experience in customer support

  • A third language (Spanish, Italian, German, Chinese, or Portuguese) is a plus!

Technical Requirements for this role:

Given that this position is fully remote, we need to make sure that your tech equipment will help you achieve your goals:

✓  Laptop updated enough to support current web applications (ZenDesk, Google Suite, Slack, etc)

✓ Smartphone updated enough to support current mobile versions of the most used applications (Google Suite, Slack, etc)

✓ High-speed wifi connection

✓ Backup computer

✓ Backup internet connection. In case your connection is down, you need to find an alternative place or connection to continue with your work

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